Service & customer orientation
Have your customers already fallen in love? – In your products and services of course.
Irrespective of the sector you work in, we all would like to have customers that are so enthusiastic about us, our products/services and our service that it can almost be equated with “having fallen in love”.
Good service and customer focus are a matter of attitude! Customers are only delighted when they deal with employees who enjoy their job. Employees need a positive approach to their company, its products and services, their profession and the customers. They should be aware that good service pays dividends – for the customers, for the company but also for the employees. Incidentally, such an attitude is a source of motivation and job satisfaction not only in dealings with external customers but also internal customers, i.e. colleagues, superiors and subordinates.
If you then listen attentively to your customers and ask the right questions you show genuine interest and make an effort to find the best solution for the customer. Sympathy and trust are encouraged at an emotional level.
Many companies commit to focussing on customers. But how is the focus on customers implemented? We are pleased to help you put it into practice, and offer tried and tested seminars for executives and employees at all company levels and positions.
"The only way to make a man trust-worthy is to trust him." (Henry Stimson)