Every manager knows how painful it can be to lose a high-performance, committed employee, especially when it is to the competition. Turnover cannot be totally avoided. However, an experienced manager will be able to reduce the turnover of his staff significantly by using appropriate measures.
"The only way to make a man trust-worthy is to trust him." (Henry Stimson)
Ineffective leadership has been identified as the reason for this lack of motivation. Employees complain about low job satisfaction; lack of appreciation; and, little or no opportunity for participation in decision-making. The basis for loyalty is mutual trust.
Inevitably, there will be a time when an employee’s behaviour and/or performance does not meet your expectations. That is the time for a performance review in order to inform the employee of the mistake, to clearly point out your expectations and to give him/her a chance to adjust their behaviour.
With People Skills You Can Surpass the Competition
What percent of the technical knowledge that you were taught in school or university do you actually use in your daily job experience? And what percent of your personal skills have you had to develop from your experience in the course of your professional development?
‘People Skills’ are those personal skills which will determine our occupational and personal success but they are virtually impossible to find on the curriculum of any schools, universities or vocational institutions.
Do you have the idea that ‘in the time it takes you to explain a task to an employee, you can handle it faster yourself’ or ‘that nobody is able to handle the task as well as you?’
As a manager you need to let go of this idea! It is not your responsibility to do the work but to get the work done by your employees through effective planning, delegation and control.
When the temperature goes up and the summer holidays are near, in most companies the sales activities drop. “All my customers are on holiday” or “I wouldn’t reach anybody” is what you hear salespeople saying at this time.
What percent of the technical knowledge that you were taught in school or university do you actually use in your daily job experience? And what percent of your personal skills have you had to develop from your experience in the course of your professional development?
‘People Skills’ are those personal skills which will determine our occupational and personal success but they are virtually impossible to find on the curriculum of any schools, universities or vocational institutions.
Many things can be achieved better by a team rather than alone. However, teamwork does not always work. Team sports show that teams with the best individual player do not necessarily show the best overall results.
How to form a strong team in which everybody gives his or her best?
Corporate Philosophy – a Guiding Light and Source of Energy
According to a BEITRAINING study only 44 percent of SMEs have a written corporate philosophy or company vision. Is a corporate philosophy really dispensable for small companies? What is its exact meaning and what are the advantages?
As the saying goes: 'Give a person a fish and you feed him for a day. Teach him how to fish and he can feed himself for life.'
Experience shows that people remember who taught them to fish. Do you remember the people who taught you ideas and skills for career or life? Who supported you when you first started your career?
'We like to thank you for your professional and individual support with our training program Champions of Freshness. BEITRAINING helped a lot in rolling out the program in Germany, Austria and Switzerland effectively and efficiently in a short period of time. We highly appreciate the individual support as well as the demonstrated flexibility.'
"We are now more aware of the non-verbal communication involved when building the relationship between customer and seller. In addition, we have learned practical the relationship exercises and are now able to face many daily problems and challenges of life differently. We are more relaxed and confident when communicating with customers, which has led to an increase in problem-solving. We are now able to focus on the benefits for the customer and to close the sales with confidence."
"In only two days you were able to cover the main themes of the analysis of leadership styles and the presentation of some unique recruting tools." Thanks to the professionalism and focus of the trainers the most important result has been achieved: the participants are inspired and motivated to continue their progress in the tourism market, while creating a strong term of employees"
